In this article, we look at what factors are important when selecting a document query workflow solution.
Having an efficient document query workflow solution is essential for managing and resolving document-related queries swiftly and accurately. These solutions streamline the process of tracking, handling, and addressing issues that arise during document processing, ensuring that problems are resolved quickly and effectively. So, what features should a business look for to actively ensure document queries are handled properly?
Poll results
In our most recent LinkedIn poll, we asked our followers what they look for in a document query workflow solution.
What to look for in a document query workflow solution
- Full query history
- Quick issue resolution
- “Plug and play” solution
- Cloud-based
Full query history
43% of respondents mentioned a full query history as the top priority for a document query workflow. This feature allows businesses to maintain a comprehensive record of all queries and issues raised during document processing. By having a detailed history of queries, businesses can track the progression of each issue, identify recurring problems, and ensure that all queries are resolved satisfactorily. This transparency is essential for accountability as it provides a clear audit trail that can be reviewed during internal audits or compliance checks. Additionally, a full query history enables businesses to analyse trends and improve their document processing workflows by addressing the root causes of common issues.
Quick issue resolution
29% of respondents voted for quick issue resolution as the second most important feature of a document query workflow. Resolving issues quickly ensures that problems are addressed as soon as they arise, minimising disruptions to business processes. This feature often includes automated alerts, real-time updates, and well-connected communication channels. It also allows teams to collaborate effectively so that they can reduce downtime and enhance the overall user experience.
“Plug and play” solution
Another 29% of respondents valued the ease of a “plug and play” solution. This feature refers to the ability to implement and integrate the document query workflow solution with minimal configuration and setup time. “Plug and play” solutions are designed to be user-friendly and easily adaptable to existing systems. This allows businesses to start using them quickly without the need for extensive training or technical support. This simplicity is particularly beneficial for small to medium-sized enterprises that may lack the resources to invest in complex IT infrastructure.
Cloud-based
Cloud-based solutions did not receive any votes in our poll, indicating that it might be less of a priority for our respondents in the context of document query workflows. However, it’s important to note that cloud-based solutions offer remote access, real-time collaboration, and scalability. These benefits can be particularly valuable for businesses with distributed teams or those looking to scale their operations without significant upfront investments in infrastructure.
Learn more about B2BE’s Document Query Workflow solution.
More information
B2BE’s experience in the supply chain sector allows our customers to build, expand and adapt successfully, enabling greater effectiveness. To engage with B2BE and offer feedback on what matters most to you and your business, make sure to follow us on LinkedIn and across social media. You can also vote in our latest LinkedIn poll. If you’d like to discuss your supply chain strategy, get in touch with us.