Query management in accounts payable refers to the systematic handling of enquiries and disputes related to invoices, payments, and other financial transactions. These queries can come from suppliers, internal departments, or other stakeholders. They may involve issues such as payment discrepancies, missing invoices, or clarification on payment terms. In a modern accounts payable environment, query management is often integrated into the AP solution to streamline communication, track queries, and automate resolution processes.
Poll results
In our most recent LinkedIn poll, we asked our followers if their accounts payable team use query management.
Does your accounts payable solution use query management?
- Yes
- Not yet
- No
Watch our video round-up below:
Yes
83% of respondents reported that their accounts payable solution uses query management. This high adoption rate reflects the growing recognition of the importance of managing AP-related queries effectively. Integrating query management into an AP solution allows businesses to centralise and automate the handling of enquiries. As a result, this can lead to faster resolution times and improved accuracy. With this in place, AP teams can easily track the status of each query, assign tasks to the appropriate personnel, and ensure that all issues are addressed before they escalate into larger problems.
Not yet
While the majority of respondents have adopted query management in their AP solutions, 17% indicated that they have not yet implemented this feature. For these organisations, incorporating this into their AP processes can represent a significant step forward in optimising their financial operations. This transition can help reduce manual intervention, minimise errors, and improve overall efficiency. As businesses face increasing pressure to streamline operations and enhance supplier relationships, the adoption of query management becomes a strategic priority.
No
Finally, none of the respondents reported that their accounts payable solution lacks query management entirely. This indicates a widespread understanding of the challenges posed by manual query handling in AP processes. Without a dedicated system, AP teams may struggle to keep track of enquiries. This may lead to delayed responses, unresolved issues, and strained relationships with suppliers. The absence of manual query handling in the poll results suggests that businesses recognise the value of implementing automated solutions to manage AP queries effectively.
Learn more about B2BE’s Accounts Payable solution.
More information
B2BE’s experience in the supply chain sector allows our customers to build, expand and adapt successfully, enabling greater effectiveness. To engage with B2BE and offer feedback on what matters most to you and your business, make sure to follow us on LinkedIn and across social media. You can also vote in our latest LinkedIn poll. If you’d like to discuss your supply chain strategy, get in touch with us.