Customer Success Consultant (EDI Consultant)

About Us:

At B2BE, we are dedicated to helping our clients achieve success by providing innovative supply chain software solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented Customer Success Consultant to join our dynamic team. This is an exciting opportunity for someone eager to develop their career in customer success and play a key role in delivering exceptional service to our clients.

RESPONSIBILITIES:

· Build and maintain strong relationships with customers to drive retention and satisfaction.

· Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions.

· Foster long-term client relationships by understanding their goals, challenges, and requirements.

· Develop a strong understanding of our software solution and its functionalities.

· Understand customer goals and provide tailored solutions to meet their needs.

· Collaborate with internal teams, including Sales, Product, and Support, to enhance customer experience.

· Gather customer insights and share feedback to improve products and services.

· Support customers through training, troubleshooting, and product updates.

· Regular customer reviews to track progress and success metrics.

What We’re Looking For:

· Bachelor’s degree in Information System/Computer Science or equivalent experience in customer service, business, or a related field.

· Strong communication skills with the ability to build rapport and establish trust with clients.

· Problem-solving mindset with a willingness to learn and grow within the customer success field.

· Ability to work effectively both independently and as part of a team.

· Positive attitude, strong work ethic, and a customer-first mindset.

· 1-2 years of experience with exposure to EDI/Integration experience will be advantageous.

· Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus.

· Strong analytical and organizational abilities.

· Ability to thrive in a fast-paced, customer-focused environment.

· Familiarity with CRM systems and customer success tools is a plus.

· Driving License is mandatory