The results of our poll underscore the diverse advantages of an order management system, from integration with ERP systems to improved customer service and operational efficiency. Each of these benefits addresses specific challenges that modern businesses face in managing orders and fulfilling customer expectations.
Whether you’re looking to enhance your customer experience or streamline your operations, an order management system can be a game-changer.
Poll results
In our most recent LinkedIn poll, we asked our customers about the benefits of using an order management system and which one was the most beneficial.
What is the biggest benefit of using an order management system?
- Real-time visibility – 13%
- Streamlined processes – 25%
- Improved customer service – 25%
- System and ERP integration – 38%
System and ERP integration
The top choice for 38% of respondents was system and ERP integration. An order management system that integrates seamlessly with existing enterprise resource planning (ERP) solutions creates a unified ecosystem, enabling data flow across inventory, sales, and financial departments. This integration reduces redundancies, provides accurate reporting, and ensures every team works with the same real-time information, supporting smarter decision-making and streamlined workflows.
Streamlined processes
25% of the participants identified streamlined processes as the most significant advantage of an order management system. Manual processes often lead to bottlenecks, errors, and inefficiencies. An order management system automates these tasks, from order placement to fulfilment, allowing businesses to handle higher order volumes with ease while reducing the risk of human error. This operational efficiency is critical for businesses aiming to scale.
Improved customer service
Another 25% of respondents highlighted improved customer service as the primary benefit. With an order management system, businesses can track orders in real-time, quickly resolve issues, and provide accurate delivery timelines. These capabilities help build trust and loyalty by ensuring customers have a smooth and transparent experience from start to finish. Satisfied customers are more likely to become repeat buyers, ultimately driving long-term business success.
Real-time visibility
Real-time visibility ranked lower at 13% of the votes, but it remains a critical benefit. Tracking in real time provides an up-to-date view of inventory, order statuses, and fulfilment processes, enabling businesses to identify and resolve potential issues proactively. This visibility is especially valuable for businesses with complex supply chains, helping them remain agile and responsive to market demands.
了解更多 B2BE’s Sales Order Automation solution, designed to support and streamline your order management needs.
More information
B2BE’s experience in the supply chain sector allows our customers to build, expand and adapt successfully, enabling greater effectiveness. To engage with B2BE and offer feedback on what matters most to you and your business, make sure to follow us on LinkedIn and across social media. You can also vote in our latest LinkedIn poll. If you’d like to discuss your supply chain strategy, get in touch with us.