BG Electrical is a leading manufacturer and distributor of electrical products in the UK. The company faced a significant challenge in managing its order processing and customer service processes. The manual processes were time-consuming and prone to errors, leading to delays in fulfilling orders and causing frustration among customers.
What solutions did BG Electrical implement?
BG Electrical wanted a cloud-based solution that could automate their order processing and customer service processes. A solution that would reduce the need for manual intervention and the risk of errors. This is where B2BE came in. We implemented a cloud-based platform that would also provide real-time visibility into the supply chain. This enabled BG Electrical to identify and resolve issues quickly.
With B2BE’s solution in place, BG Electrical was able to improve its order processing and customer service significantly. The platform enabled the company to automate the processing of orders, reducing the time it took to fulfil orders from days to hours. This led to improved customer satisfaction and loyalty, as well as increased productivity and cost savings for the company.
The now long term relationship has been a great success, with the company seeing a significant improvement in its order processing and customer service processes. The platform has enabled BG Electrical to focus on delivering high-quality electrical products to its customers, while leaving the supply chain management to B2BE. BG Electrical’s story is a great example of how companies can use technology to improve their order processing and customer service processes.
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About B2BE
B2BE delivers electronic supply chain solutions globally, helping organisations to better manage their supply chain processes, providing greater levels of visibility, auditability and control. We’re driven by a passion for what we do, inspired by innovation, and underpinned by a wealth of knowledge. With over 20+ years of experience, the B2BE teams operate worldwide.
For more information, visit www.b2be.com.