With customer expectations for fast and reliable deliveries at an all-time high, businesses can’t afford to overlook last mile efficiency. Whether you’re fully optimised, facing challenges, or unsure about your performance, taking proactive steps to optimise last mile delivery can lead to cost savings, improved reliability, and enhanced customer satisfaction.
Poll results
In our most recent LinkedIn poll, we asked our customers if their last mile delivery is optimised.
Is your last mile delivery optimised?
- Ja
- Nein
- Unsure
Ja
33% of respondents voted ‘yes’ to an optimised last mile delivery. For businesses that have successfully optimised their delivery process, the benefits are clear.
Benefits Of An Optimised Last Mile Delivery
- Faster deliveries – Meeting customer expectations with reliable and quick service.
- Reduced costs – Improved route planning and fleet management lower expenses.
- Better tracking – Real-time visibility ensures accurate delivery updates.
- Higher customer satisfaction – Fewer delays mean happier customers and stronger brand loyalty.
Companies that have embraced automation, route optimisation software, and data analytics are more likely to be in this category, leveraging technology to streamline deliveries.
Nein
The other 33% of respondents responded ‘no’.
Barriers To Optimising Last Mile Delivery Process
Common issues include:
- High costs – Fuel, labour, and inefficient routes drive up expenses.
- Delivery delays – Traffic congestion, missed delivery windows, and last-minute changes disrupt schedules.
- Lack of visibility – Poor tracking leads to uncertainty for both businesses and customers.
- Customer dissatisfaction – Late or failed deliveries damage brand reputation.
Optimising last mile delivery requires investment in the right technology, better coordination with logistics providers, and a data-driven approach to decision-making.
Unsure
A third of businesses are unsure whether their last mile delivery is optimised, which signals a need for greater visibility and performance tracking. Without clear metrics, businesses risk inefficiencies going unnoticed.
How To Gain Control And Track Your Last Mile Delivery Process
Key steps to gain control include:
- Tracking key performance indicators (KPIs) – Monitor delivery times, success rates, and costs.
- Leveraging technology – Use real-time tracking, AI-based route planning, and automated dispatch systems.
- Analysing customer feedback – Understanding complaints and delays helps improve processes.
Learn more about B2BE’s suite of supply chain solutions, including Kundenauftrags-Automatisierung, Kreditorenbuchhaltung, EDI, Dynamische Diskontierung und Verwaltete Kundenrechnungsverteilung.
More information
B2BE’s experience in the supply chain sector allows our customers to build, expand and adapt successfully, enabling greater effectiveness. To engage with B2BE and offer feedback on what matters most to you and your business, make sure to follow us on LinkedIn and across social media. You can also vote in our latest LinkedIn poll. If you’d like to discuss your supply chain strategy, get in touch with us.